Shipping policy

SHIPPING POLICY

Order Processing

Orders are processed after payment has been successfully received. Processing times may vary depending on product availability and order volume.

Shipping Times

Delivery times vary depending on the destination, shipping method, product, and carrier. Estimated delivery times are shown during checkout when available.

Please note that international orders may take longer due to customs processing, carrier delays, or other circumstances outside our control.

Shipping Delays

Once an order has been shipped, delivery times are controlled by the shipping carrier. VELUNO is not responsible for delays caused by carriers, customs processing, weather, holidays, or other circumstances beyond our reasonable control.

Tracking

When tracking information is available, it will be provided to the email address associated with your order.

Incorrect Shipping Information

Please make sure that your shipping information is accurate and complete when placing your order. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipment.

Lost or Damaged Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery period, please contact us at:

veluno444@gmail.com

We will review the shipping information and help determine the appropriate next steps.

Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country. Any such charges that are imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Contact

If you have questions about shipping or your order, please contact us at:

veluno444@gmail.com